Question 1

Where can I purchase tickets and how much are they?

Accepted Answer

Tickets can be purchased in advance through AXS here (https://www.axs.com/search?q=waterfront+winter+wonderland)or at the entrance of the venue based on availability.
Admission $10 per person [Children 5 and under free]
Unlimited Ride Wristband $35

Admission includes Includes Visits with Santa (through 12/22), Kids Craft Tent, Letters To Santa (through 12/22), Live Entertainment, Christmas Train, Holiday Photo Opportunities, Inflatable Snow Globes, Holiday Market (Saturday and Sundays), and Daily Snow Flurry.
*games, rides, food & drinks additional

Unlimited ride wristband is for single day use. Individual ride tickets are available for purchase inside the venue.

For questions regarding tickets, please contact our box office at boxoffice@thekeywesttheater.com (mailto:boxoffice@thekeywesttheater.com)or 305-985-7133

Question 2

I have questions about my tickets, who can I contact?

Accepted Answer

For questions regarding your tickets, please contact our box office at boxoffice@thekeywesttheater.com (mailto:boxoffice@thekeywesttheater.com)or 305-985-0433

Question 3

Where is the Waterfront Winter Wonderland located?

Accepted Answer

At the Coffee Butler Amphitheater at the Truman Waterfront at 35 East Quay Rd, Key West, FL 33040

Question 4

Where can I find the dates and times?

Accepted Answer

Waterfront Winter Wonderland is open 4pm-10pm daily. Waterfront Winter Wonderland is closed on 12/24 and 12/25. Santa Visits and live music schedule coming soon!

Question 5

Is there parking?

Accepted Answer

Yes, there is limited parking across the street from the venue. Additional lots can be found HERE.(https://www.cityofkeywest-fl.gov/BusinessDirectoryII.aspx?lngBusinessCategoryID=23)

Question 6

Do kids pay?

Accepted Answer

Children 5 and under are free

Question 7

Are pets allowed?

Accepted Answer

No, animals are not allowed in the venue, although service animals are in accordance with ADA guidelines. 
A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.

Question 8

When is the ice rink open?

Accepted Answer

The ice rink is open during regular operating hours 4pm-10pm daily. Ice skating tickets can be purchased inside the venue.

Question 9

Can I bring my own skates?

Accepted Answer

Yes! There are also skates provided at the rink.

Question 10

Can we purchase food and beverage?

Accepted Answer

Yes! There are multiple FUN food and drink vendors at the Waterfront Winter Wonderland!

Question 11

What items are permitted inside the Waterfront Winter Wonderland?

Accepted Answer

strollers
approved bags (purses, diaper bags, backpacks)

Question 12

What items are NOT permitted inside the Waterfront Winter Wonderland?

Accepted Answer

- outside food and beverage
- weapons
- coolers
- pets
- bicycles, skateboards, roller skates, roller blades

Question 13

Can I leave the venue and come back?

Accepted Answer

Re-entry is allowed at the Wonderland, but you must visit the box office at the entrance prior to leaving for them to provide you with access to re-enter.

Question 14

How can I become a sponsor?

Accepted Answer

Please send us an email at keywest@ramsheadgroup.com(mailto:keywest@ramsheadgroup.com)

Question 15

What is your refund policy?

Accepted Answer

All sales are final. Exchanges permitted based on availability.

Question 16

When can we visit Santa?

Accepted Answer

Santa schedule coming soon!

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