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  • Where can I purchase tickets and how much are they?
    Tickets can be purchased in advance through AXS here or at the entrance of the venue based on availability. Admission $12 per person [Children 5 and under free] Unlimited Rides $10 per person [Children 5 and under must have a ride wristband or be accompanied by an adult with a ride wristband to participate in rides] Ice Skating $20 per person - one hour 12 and under Ice Skating $15 per person - one hour If you purchased admission tickets online and would like to add ice skating tickets, please call our box office (305) 985-0433. Ice skating and ride tickets can also be purchased inside the Winter Wonderland after you enter the venue. For questions regarding your tickets, please contact our box office at or 305-985-7133
  • I have questions about my tickets, who can I contact?
    For questions regarding your tickets, please contact our box office at or 305-985-0433
  • Where is the Waterfront Winter Wonderland located?
    At the Coffee Butler Amphitheater at the Truman Waterfront at 35 East Quay Rd, Key West, FL 33040
  • Where can I find the dates and times?
    View our calendar here
  • Is there parking?
    Yes, there is limited parking across the street from the venue. Additional lots can be found HERE.
  • Do kids pay?
    Children 5 and under are free
  • Are pets allowed?
    No, animals are not allowed in the venue, although service animals are in accordance with ADA guidelines. A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.
  • When is the ice rink open?
    View our schedule here. Last tickets can be purchased at 9:00 PM.
  • How long can I skate for?
    Ice skating tickets are good for 1 hour of skating.
  • Can I bring my own skates?
    Yes! There are also skates provided at the rink.
  • Can we purchase food and beverage?
    Yes! There are multiple FUN food and drink vendors at the Waterfront Winter Wonderland!
  • What items are permitted inside the Waterfront Winter Wonderland?
    strollers approved bags (purses, diaper bags, backpacks)
  • What items are NOT permitted inside the Waterfront Winter Wonderland?
    - outside food and beverage - weapons - coolers - pets - bicycles, skateboards, roller skates, roller blades
  • Can I leave the venue and come back?
    Re-entry is allowed at the Wonderland, but you must visit the box office at the entrance prior to leaving for them to provide you with access to re-enter.
  • How can I become a sponsor?
    View our sponsorship opportunities here and send us an email at
  • What is your refund policy?
    All sales are final. Exchanges permitted based on availability.
  • Do I have to dress up for theme nights?
    No, theme night costumes are not mandatory! Come as you are or indulge in the festivities!
  • When can we visit Santa?
    Please view our calendar here for all of Santa's visits.
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